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Amy ​Mungham

Info Tech | Design + Facilitation

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Snapshot

I am an experienced entrepreneur & ​IT public servant who thrives outside ​my comfort zone.

My goal is to facilitate

complex problem solving via design ​thinking & agile methodologies.

CURRENT ROLE

Service Manager, IT02

Chief Data Office, CBSA

KEY QUALIFIERS

Commerce Degree

Information Systems

Industrial Design Minor

Management

Experience

Language

French Levels CCC

2023-2028

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Toolbox

I excel at public speaking, ​data analysis & project ​leadership.

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I bring communication,

action, empathy & willingness ​to all interactions.

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Academics

2022

Commerce Degree

Information Systems | Industrial Design Minor

Graduating from Carleton University in 2022 with high distinction, my ​degree specialized in Information Systems. Coursework included ​enterprise architecture, programming & query languages (Python, SQL), ​business and social analytics (SAP, Tableau, Gephi), process mapping ​(Lucid Charts, MS 365), and organizational leadership. Design work ​included prototyping, heuristics and usability analysis, human computer ​interaction, anthropometrics and technical specifications.

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Human Centered Design

I completed IDEO's Human Centered Design certificate in 2018. My ​certificate project involved applying all learnings to social programming ​at St. Mary's Home. I engaged in direct user research to produce ​program design recommendations to better serve young mothers.

2012

Natural Nutrition

I graduated from the Canadian School of Natural Nutrition's holistic ​nutrition diploma program in 2013. Coursework included human biology ​and chemistry, extensive practicums, and business courses.

Passions

Ethical Trade

& Production ​

Inc​lusivity

Information Design

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“ We need to be less a defender of our beliefs, and instead ​commit to the process by which we manufacture beliefs: ​exploration, community, and conversation. ”

FRED DUST

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Worklife

2024

CBSA

Service Manager

Transitioned from the IT Branch to the Chief Data Office at CBSA. Facilitate the delivery ​of client-centered enterprise data and analytics services, from intake to deployment, ​using Lean Agile principles. Promote multi-stakeholder collaboration, manage ​resources and release planning, and prepare horizontal and vertical communications ​via information design expertise. Tooling includes MS Azure and Power Platform.

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ISTB DIFFERENCE AWARD

IT Analyst

Joined CBSA within their technology and innovation hub. Led a remote command ​centre optimization initiative that lent technical (and human factor) specifications to ​future infrastructure, including the Gordie Howe project. Facilitated workshops across ​multi-disciplinary Agency teams, engaged in direct user research, tested usability and ​accessibility of interactive interfaces and hardware, and compiled Agile artefacts.

SSC

IT Analyst

2020

Technical specifications for information technology service management tool (ONYX), ​as well as the user acceptance testing and lessons learned of the first release.

Quant Analyst

Joined Sprott Student Investment Fund (manages portion of Carleton University's ​pension portfolio) as a quantitative analyst. Leveraged Bloomberg Terminal and Python ​to deploy a predictive 5-factor rotation model. Immediate above-benchmark returns.

College Instructor

2016

Taught a range of nutrition and business courses at the Canadian School of Natural ​Nutrition’s Ottawa campus.

Consultant

Business consulting to other small and medium enterprises. Included web and brand ​design, customer relationship management, and point-of-sale. Earned Infusionsoft, ​Human Centered Design and IBM certifications. IBM panelist for blockchain discussions ​at Invest Ottawa. Lead UX Designer for Arena Blockchain start-up.

Nutrition consulting included a busy private practice, facilitating group workshops and ​running online courses. Delivered nutrition services in partnership with wellness ​enterprises and developed content for lifestyle publications.

Owner & Manager

2012

Took part ownership of Healthy Meal Plan (Bank Street). Successfully transitioned ​clients and 10 employees through a rebrand (to Vittle). In-house development of an ​application that streamlined highly variable custom ordering for existing and new ​clients. Sold ownership shares in 2018 to better position myself for a career within ICT ​design. Vittle continues to experience sustained success.

Partnered with two entrepreneurs to launch Six Cold Press at Slater/Bank (downtown ​Ottawa). Served cold-pressed juice and detox regimes. After a year of operations, we ​sold Six to a local enterprise that grew it to a restaurant in the Byward Market in 2016.

Launched a successful Kickstarter for The Homemaker. Commercial food products and ​private label production for larger enterprises. Sold in local markets, Farmboy, ​Wholefoods, and independent grocers.

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Words of Gratitude

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The last year or so was definitively ​not easy, but you kept us ​grounded and helped us keep our ​focus on the positive.  You really ​did had an impact on all of us.

Amy's commitment to our organization's values is ​evident in her proactive approach to assist colleagues, ​her boundless energy, and her well-earned respect as ​a colleague. Her initiative in creating numerous ​designs for our team—often without being prompted—​exemplifies her proactive attitude and creative spirit. ​Beyond her organizational skills and artistic talent, ​Amy stands out for her compassionate nature and ​exceptional listening skills. Her caring approach not ​only improves our work environment but also deeply ​impacts our team's success. Amy Mungham truly ​embodies the spirit of the Difference Award, and her ​nomination is a testament to the positive impact she ​continues to make in our organization.

I just wanted to share how much ​we appreciated Amy’s ​outstanding contributions to the ​PoC in the last couple of months.  ​We’re extremely pleased with the ​products she produced. 

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Let's collaborate!

I am excited about challenging ​& out-of-the-box opportunities ​within ICT design.

343.297.8875

amy.mungham@gmail.com